At NLSM, we strive to provide high-quality training sessions to all of our participants. We understand that situations may arise that require a refund of fees paid. This refund policy outlines our procedures for requesting a refund.
A participant may be eligible for a refund under the following circumstances:
- The participant withdraws from the academy before the first session or class of the month and informs the Academy beforehand.
- The participant withdraws from the academy due to a medical condition that prevents them from participating.
- The academy discontinues the program due to reasons solely attributable to NL Academy.
The amount of the refund will depend on the circumstances of the request. For example:
- If the participant withdraws 7 days prior to the start of the session of a particular month, a full refund will be issued.
- If the participant withdraws due to a medical condition, a prorated refund may be given.
- If the academy cancels the session or class because of reasons the academy is responsible for, a refund/makeup session will be issued.
- NL Academy is not obligated to refund fees if a registered athlete is unable to attend sessions for the month he/she registered because of personal reasons.
- NL Academy is not bound to refund fees for the cancellation of training sessions due to political unrest, natural calamities, and/or severe weather events. In such cases, the Academy will take necessary actions and arrange makeup sessions but is not bound to do so.
To request a refund, participants must submit a written request to the academy at firstname.lastname@example.org at least 7 days before the first session of the month. The request must include the reason for the refund, any supporting documentation, and the participant’s contact information.
Refunds will be processed within 10-15 days of receiving the refund request. Refunds will be issued using the same payment method used to pay for the fees.
Exceptions to this refund policy may be made in certain circumstances, such as for medical reasons or other extenuating circumstances. Please contact us to discuss your situation.
Next Level Sports Management reserves the right to modify this refund policy at any time. Any changes to the policy will be posted on our website.
Please note that this refund policy is subject to all applicable laws and regulations. If you have any questions or concerns, please do not hesitate to contact us.